Help Desk

The client support that you can get from your shared web hosting provider is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got some technical trouble with an existing account. Timely and clear information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from an actual web hosting provider and not from a reseller. When you purchase a hosting account from a company that does not own its servers and it can't access them right away, it is likely that you will wait for a day or two in order to receive a reply to any kind of query, therefore your websites may stay offline for quite some time. In contrast, a company which offers various options for communication and has a technical support crew available all the time can assist you right away and help you decrease or entirely avoid any downtime and prospective losses.

24/7 Customer Support in Shared Web Hosting

Our shared web hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our website hosting solutions well before you make a purchase or you are a current client and you have any question or a problem, you're able to contact us any time, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines around the globe for your convenience as well as live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical issues or any issues which need additional time to analyze and handle. In contrast to various other website hosting suppliers, our trouble tickets come with a warranted max response time of just 1 hour, thus whatever the problem is, it'll be resolved timely and you will not waste days to have something fixed.

24/7 Customer Support in VPS Servers

Using our VPS servers, you will not need to wait for more than 1 hour in order to receive help for any situation that you could encounter regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all the tickets which you open via your billing Control Panel or emails that you send to our tech support team. In addition, we have local phone numbers in several countries worldwide and a live chat service where we can help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 through the numerous ways of communication, so regardless what your question or issue is, there will always be somebody to help you quickly. When you need assistance with third-party software, which you cannot set up or which gives you problems, you're able to reap the benefits of the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to have prompt support in general, let alone if you operate an entire server, so each dedicated server that we provide comes with 24/7 support with one-hour reply time warranty whatever the problem. This service is cost-free for any type of issues with your server or the software that was installed from our administrators through the setup, therefore you'll be able to contact us as many times as you'd like, even during holidays. You could either open a trouble ticket from the billing section or you could send an e-mail, and the actual response time for both rarely exceeds thirty minutes because we have admins available twenty-four hours a day. In case you want general information about our servers or you have some billing question/issue, you can also call one of the local phone numbers we have on as many as three different continents or you could use our live chat service and consult with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you'll be able to include to your server plan through your billing Control Panel.