Installation and Troubleshooting

Discover more about the services offered by the Installation & Troubleshooting feature, which comes as standard with our VPS and Dedicated Servers.

When you acquire your own web server, you shall have more flexibility on what you could install and run when compared to a shared web hosting account. With a shared service, you have access only to your own account, so you aren't able to install server-side software. Even though this is not a problem for the majority of script-driven apps, there are several which have certain requirements and need certain software to be present on the web server either for some additional functionality or for them to work at all. In case you have practical experience, you won't have any problems to run the hosting server, but if you do not, you may simply not have the skills to handle everything and use the script applications that you want. If this is the case, you'll be able to use our Installation & Troubleshooting upgrade, so our system admins can setup everything for you and help you with any difficulties that you could face.

Installation and Troubleshooting in VPS Servers

You may add the upgrade with a few mouse clicks whenever you need it and irrespective of the VPS servers package deal which you have picked. This could be done either during the order procedure if you think that you will require help from the very start or at a later time from the virtual private server billing Control Panel if you have problems with any software on the server. Our expert administrators can easily install or troubleshoot any app for you in a very timely matter. The Installation & Troubleshooting upgrade offers one hour of custom work and you can use it anytime. The vast majority of tasks take less than that, thus the remaining time will be available for the future and you shall be able to see it within the billing CP at any time. You are able to use the upgrade as a standalone service or on top of the thirty minutes of custom work which are an element of our Managed Services upgrade.

Installation and Troubleshooting in Dedicated Servers

You'll be able to add the upgrade to any of the dedicated servers we offer at any time that you need it. If you need some custom work from our admins as soon as your web server is set up, you could get the upgrade during the hosting server signup procedure, or when you need something to be carried out later, you can add the upgrade from your billing Control Panel. The Installation & Troubleshooting service includes one hour of work from our admins on your server, so if you encounter any difficulties to install a third-party piece of software or some app gives errors and does not work the way it is supposed to, our specialists shall help you in a very timely manner. If a task takes less than 60 minutes, the remaining time will be available for future tasks and you will be able to see it inside the billing area. This upgrade is ideal in the event that you do not have a lot of experience with managing a server or if you use our Managed Services upgrade, but you deplete the thirty minutes custom work it includes.