Live Chat Support

What is Live Chat? Just what exactly does this service include?

If your hosting company provides live chat support, you'll be able to speak to a representative live and find out helpful info or get a problem resolved promptly. The advantage of using chat compared to calling to consult with a live person is that you'll need just a computer with world wide web access, therefore you won't pay any fees when you're in a different country or state. Furthermore, it'll be simpler to copy and paste info such as domains, usernames or error messages i.e. details which are sometimes difficult to share with the other party over the phone. The live chat is also a considerably quicker approach to contact your hosting company's support team in comparison to using a ticketing system. What's more, in case some issue needs some more time to be dealt with, you can do something else entirely while you wait for assistance on the live chat, therefore you won't lose time - something that is impossible if you're on the phone.

Live Chat Support in Shared Web Hosting

In addition to the telephone and ticket support, we supply live chat support too. You will be able to get in touch with us every single day, which includes holidays and weekends, and we will give you more details about the shared web hosting that we offer in case you are not among our customers yet, or about basic and billing questions when you already have an account. Although for strictly tech matters you'll need to open a ticket to the tech support team, as such matters will need more time to be taken care of, you may still contact us through our live chat for some technical information. To give you an example, we are able to help you set up an e-mail address in your e-mail client or troubleshoot multiple problems, saving you time and effort. Even when our phone lines are already off for the day, you will be able to talk to a live person.