One-Hour Response Guarantee

Should you ever encounter a problem with your website and be unable to deal with it on your own, ask the web hosting company’s help desk support staff to help you get the site back online. A fast solution would be the most optimal scenario, but many hosting companies answer within twenty four hours and even more, particularly if you’re dealing with a hosting reseller. Even if your problem can be sorted out without much effort, your site may not work satisfactorily or it may not be reachable at all for an extended time interval, so you may lose prospective clients as it’s rather unlikely that anyone would eagerly come back to a faulty site. That being said, you should make sure not only that you can reach your hosting company, but also that they can answer and assist you in a timely fashion. If an app update doesn’t go smoothly or you delete something incidentally, for instance, the site must be restored quickly in order to avoid lengthened inaccessibility.