Phone Support
Learn what exactly phone support entails in the web hosting community.
Although this isn't the keyfactor to help you recognize a reliable shared web hosting company from a bad one or a reseller from an actual provider, being able to call and talk to a live person is an indicator that you are not dealing with a one-person service provider and that you will be able to reach someone whenever you're in need of assistance. The phone support for hosting services may vary from basic to expert, therefore the problems that can be resolved with a phone call differ depending on the particular service provider. Generally, these matters are simpler and feature billing or first level technical issues because more difficult matters generally need a support ticket where both you and the sysadmins can follow the proceedings with a given issue. Nonetheless, having the option to call your service provider will save you considerable time and efforts for the numerous small things that will eventually show up at the time you manage your web hosting account.
Phone Support in Shared Web Hosting
Since we have live telephone support 14 hrs daily, you will be able to contact us and talk with one of our customer support agents to find out more about the shared web hosting that we supply and ensure that our servers match the system requirements for your sites before purchasing anything. For your benefit, we now have telephone numbers on as many as 3 different continents so that you can call the one nearer to you - in the USA, Great Britain or Australia. In case you are already an existing customer, you will be able to call us about general and billing matters, and even about some tech issues. If the problem is strictly technical or it requires longer time to handle, you will have to employ our ticketing system, that will enable both you and our technical support team to monitor the information provided by both sides.
