Tech Support Channels
A One–Hour Ticket Response Time Guarantee
All your assistance requests will be attended to within maximum 60 min after the ticket or email has been submitted. If your issue requires further assistance from an admin, we’ll forward the support ticket or the email to the person in charge and will leave a note to let you know that more time will be required for discovering a solution. If you take advantage of our Managed Services package, all of the services included there will be executed whenever you choose.
A Topflight Support Service
Our customer support team will be at your disposal 24/7/365 should you need help while working with the Hosting Control Panel or with any of the apps that we have preinstalled for your convenience on the server. And if you need assistance with all the regular administration tasks on your server, you can have a glimpse at the Managed Services package, that includes backup disk space, OS updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting services, etcetera.
An Intuitive Help Section
We have provided the Hosting Control Panel with an extensive knowledgebase, which offers elaborate explanations of all its features and functionalities. Additionally, we have filmed exhaustive video tutorials that will further explain to you how to perform a specific task or troubleshoot a frequently experienced issue. All the how–to articles and the video tutorials are easily reachable from each section of the Hosting Control Panel via the Help and Videos buttons situated in the upper right corner.