Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Resolution Warranty

  • Our technical assistance Department is present day–and–night to attend to each of your support requests. Each ticket you post to us is going to be responded to within no more than 1 hour. If your case requires assistance from an administrator, we’ll forward the ticket to the technician on duty and will notify you that the situation will soon be resolved.

  • Top quality support service
  • Qualified Technical Help Service

  • Our tech support team is going to be working for you round the clock to to handle all support request tickets that you submit. We offer tech support for all programs that are pre–configured on your web server. These include our custom made Hosting Control Panel, the chosen Operating System plus the server management panel (based on the VPS type).

  • Intuitive help center
  • An Intuitive Help Section

  • An extensive and routinely updated knowledge base is incorporated into our custom–built Hosting Control Panel. It offers you quick tips about how to conduct all the key website control jobs. The Help zone features exhaustive how to article tutorials and step by step video guides. You can gain access to the Help zone by clicking the Help or Video buttons in the right side of each Control Panel section.